Privacy Policy
IMPORTANT PRIVACY NOTICE REGARDING YOUR NONPUBLIC PERSONAL INFORMATION
Why Do We Have This Notice?
At First Pets Medical, your privacy and trust are of utmost importance to us. We want you to feel confident that your personal information is secure with us, and we’re committed to protecting it with the highest standards. Additionally, we are required by law to inform you about how we collect, use, and protect your information. Please read this Notice carefully to understand our practices.
What Personal Information Do We Collect?
The types of personal information we collect may include:
- Personal Identifiers: Your name, address, email address, Internet Protocol (IP) address, and phone number.
- Transactional Information: Information regarding your interactions with us, such as policy details, claims history, premium payments, and payment methods.
- Online Activity: Browsing history, search history, and information about your interaction with our website, mobile applications, or advertisements.
How Do We Collect This Personal Information?
We collect your personal information in various ways, including:
- Direct Interactions: When you request a health plan quote, apply for a plan, pay premiums, or file a claim.
- Employment Information: When you provide us with employment details as part of our application or service process.
- Communication Channels: When you communicate with us via phone, email, or through our website or mobile app.
- Third Parties: We may also collect information from affiliates, joint marketing partners, or other third-party providers.
How Might We Use or Disclose Your Personal Information?
We do not sell your personal information. However, to effectively operate our business and provide you with services, we may share your information as outlined below:
| Reasons We Can Share Your Personal Information | Do We Share? | Can You Limit This Sharing? |
|---|---|---|
| For our everyday business purposes—processing transactions and managing your policy. | Yes | No |
| For marketing purposes—to offer you our products or services. | No | No |
| For joint marketing with other companies—to jointly offer products or services to you. | No | No |
| With your pet’s veterinary service providers—to process claims and manage care, including communication with animal hospitals about your pet’s medical records. | Yes | No |
| To prevent fraud, comply with court orders, or meet regulatory requirements. | Yes | No |
| For our affiliates’ everyday business purposes—information about your creditworthiness. | No | We don’t share |
| For non-affiliates to market their products or services to you. | No | We don’t share |
How Do We Protect Your Personal Information?
We employ various security measures to safeguard your personal information from unauthorized access and use. These measures include:
- Technological Protections: Secure servers, SSL encryption, and secure file systems.
- Organizational Measures: Strict access controls and regular security training for our employees.
Why Can’t I Limit All Sharing?
Federal law grants you the right to limit some, but not all, types of sharing. Specifically, you can limit:
- Sharing for affiliates’ everyday business purposes—information about your creditworthiness.
- Affiliates using your information to market to you.
- Sharing for non-affiliates to market to you.
State laws may provide additional rights to limit sharing.
Can I See My Personal Information?
Yes, you have the right to view and, if necessary, correct your personal information. If you wish to review your information, please contact us at [email address] with your name, address, phone number, and policy number, along with details about the information you want to see. If any corrections are needed, we will promptly address them.
For California Residents:
We comply with the California Consumer Privacy Act (CCPA). You can control how we share some of your personal information by accessing our CCPA notice and form, available on our website at [link to CCPA form]. Please review this notice before making your choices.
For Canadian Residents:
We maintain a separate privacy policy for Canadian residents. By engaging with us—whether through applying for coverage, visiting our website, or participating in our services—you agree to First Pets Medical’s collection, use, and disclosure of your personal information as outlined in our Canadian Privacy Policy, which can be found at [link to Canadian Privacy Policy].
Changes to Our Privacy Notice
We may update this Privacy Notice periodically. The last update date is indicated at the bottom of this page. It is your responsibility to review this Notice regularly for any changes.
Questions?
If you have any questions or concerns about this Privacy Notice, please contact us at [phone number] or [email address]. We’re here to help.
Updated: [Date]
Information for Website Users
We use online data collection tools, such as "cookies," to enhance your browsing experience. Cookies allow us to store your preferences and track your interactions with our website. Disabling cookies may affect your experience on our website, but rest assured, our cookies do not collect personal information unless you voluntarily provide it.
During your visit, we may also collect non-personally identifiable information, such as IP addresses, browser type, and activity data. This information may be used in website analytics or targeted advertising. If you wish to opt out of targeted advertising, you can do so by visiting the Network Advertising Initiative’s opt-out page.
We use SSL encryption and other security protocols to protect the data you submit online. However, please note that email communication is not fully secure and may be vulnerable to interception.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit through links on our site.
We work with reputable third-party internet advertising companies to serve behaviorally targeted ads. You can opt out of behavioral targeting by visiting the Network Advertising Initiative opt-out page.
Security and Trust: At First Pets Medical, we are committed to maintaining your trust and ensuring the security of your personal information. We use advanced security measures, including SSL certificates, to protect your data during online transactions.